Answers to All Your Questions Here
eq99 FAQ — Questions & Answers
From making deposits to claiming bonuses, dealing with device issues to getting support — whatever questions you have about eq99, you will find all the answers here in plain English.
Whether you are new to eq99 or have been playing for a while, certain questions come up for everyone. How to deposit with bKash, exactly how wagering is calculated, what to do if you have trouble playing on your phone, or when the support team is available — on this page we have laid out detailed answers to all of those questions. Each answer is clear and straightforward so you can find a solution quickly and enjoy eq99 without interruption.
Contact & Support
The eq99 support team provides full service in both Bengali and English. If you ask in Bengali, you will get a reply in Bengali. If you write in English, you will be answered in English. There is no need to hesitate about reaching out because of language.
Yes, absolutely. The eq99 support team is active 24 hours a day, 7 days a week — there is no difference between holidays, nights, or days. You can ask for help at any time via live chat or email. Even if something goes wrong at 2 AM, you will get immediate assistance.
eq99 offers two support channels. The first is live chat — the option to chat directly within the site, which gives the fastest resolution. The second is email — sending a message to [email protected] lets you explain your issue in detail. Live chat works best for urgent matters, and email is more effective for complex issues.
Having a few details ready before speaking with support helps resolve issues faster. Your account username or registered email, the exact time the problem occurred, and — if it is a transaction-related issue — the transaction ID or amount will allow the support team to verify things quickly.
The clearer you are when describing the problem by email, the faster you will get a resolution. Include a description of the issue, when it happened, what step it occurred after, and attach a screenshot if you have one. A brief but specific message sent to [email protected] gets the fastest reply.
Device & Technical Issues
eq99 runs on any modern device — Android smartphones, iPhones, tablets, and desktops or laptops. There is no need to download a separate app; the full site works in a regular browser. Chrome, Firefox, or Safari — any up-to-date browser is enough.
Yes, eq99 is fully mobile-friendly. When you open the site in your phone's browser, it automatically adjusts to fit your screen. Slots, live casino, cricket betting — every section can be used in full on mobile. Just keep your browser updated to the latest version.
If a page loads slowly, the first thing to do is clear your browser's cache and cookies. In Chrome, you can do this from Settings → Privacy and Security → Clear browsing data. If the problem persists, check your internet connection or try a different network. Outdated cached data in the browser is often the cause of this kind of issue.
If your internet connection suddenly drops, the game will generally pause temporarily. Once the connection is restored and you return to the site, your session and balance will be intact — there is no need to worry about losing any bets or progress. If anything still seems off, let the live chat team know right away and they will look into it.
This issue usually happens when cookies are blocked or disabled in your browser. Go to your browser settings and check whether cookies are allowed for eq99.lat. Also, login sessions do not persist in incognito or private browsing mode — use your browser in regular mode. If the problem continues, clear your cache and try again.
How to Deposit Money
eq99 offers four deposit methods: bKash, Nagad, Rocket and bank transfer (including major banks such as Sonali Bank, Dutch-Bangla Bank, and BRAC Bank). The minimum deposit amount is ৳500 for all methods. Choose whichever option is most convenient for you.
Log in to eq99, go to the deposit page, and select bKash as your payment method. Enter the amount you want to deposit (minimum ৳500), then send money to the bKash number shown on the site. Enter the transaction ID in the form and submit. Your eq99 wallet will be topped up within a few minutes.
Yes, you can deposit easily with Nagad. From the deposit page, select Nagad, enter the amount, and send money to the Nagad number displayed. Once the payment is done, enter the transaction ID you received on the site. The deposit process is the same as bKash — fast and secure.
Deposits are usually reflected within a few minutes. Occasionally it can take a little longer due to load on the banking network. If 30 minutes have passed and it still has not appeared, contact us via live chat or at [email protected] with your transaction ID and amount — the team will investigate and resolve it quickly.
To withdraw money from eq99, you need a minimum of ৳800 in your account. After submitting a withdrawal request, the money typically arrives in your bKash, Nagad, or Rocket account within 5 to 30 minutes. Bank transfers may take a little longer.
Bonuses & Offers
When you open an account at eq99 for the first time and make your first deposit, the welcome bonus is added automatically. The bonus is 120% of your first deposit, up to a maximum of ৳8,000. For example: if you deposit ৳1,000, you will receive ৳1,200 as a bonus, giving you a total balance of ৳2,200. No separate code is needed.
Wagering is the requirement to place a certain amount in bets before you can withdraw bonus funds. At eq99, wagering is calculated on the bonus amount only, not on the deposit plus the bonus. The requirement is 10 times. For example: if you receive a ৳1,200 bonus, you need to place a total of ৳12,000 in bets before you can withdraw bonus winnings.
Yes, a bonus can be cancelled if you wish, but keep in mind that cancelling it will also void any winnings earned from that bonus. To cancel a bonus, contact the support team via live chat or email. It is worth reading the terms and conditions once before cancelling.
Slot games generally contribute the most toward wagering. Live casino games are also included in the count, though the contribution rate may differ for certain specific games. To find out the wagering contribution of a particular game while a bonus is active, speak with the support team. The rules are also written in the bonus terms and conditions.
Yes, eq99 bonuses have a set expiry period. If the wagering requirement is not completed within that time, the bonus and any associated winnings may be cancelled at the end of the period. The expiry depends on the specific bonus offer — check the expiry when accepting a bonus or ask the support team.
Still have questions? We are ready to help
Our support team is by your side at any time of day or night. Reach out through any of the channels below.
Live Chat
Chat directly on the site — active 24/7