eq99's Privacy Policy

Welcome to the eq99 platform. This Privacy Policy ("Policy") describes how eq99 ("we", "us", or "the Platform") collects, uses, stores, and protects your personal information. By using our services, you are considered to have agreed to the terms set out in this Policy. Please read this document carefully and in full.

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1 Definitions & Scope

The key terms used in this Policy are clarified below:

• Personal Information: Any information that can identify a specific individual — name, address, phone number, email, financial transaction details, and so on.
• Data Processing: Any operation performed on data, including collection, storage, modification, transmission, or deletion.
• User: Any registered or unregistered person who uses the eq99 platform.
• Cookie: Small text files stored in your browser that a website uses to remember your preferences and activity.

This Policy applies to all digital services of eq99, including the website, mobile site, and related communication channels.

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2 Types & Sources of Data Collection

eq99 may collect information about you from various sources. Details are described below:

2.1 Information You Provide Directly

Information you provide directly during account registration, login, deposits or withdrawals, and customer support:

• Full name and date of birth
• Email address and mobile number
• Payment information (transaction details via bKash, Nagad, Rocket, or bank transfer)
• Documents submitted for identity verification
• Content of communications and complaints

2.2 Automatically Collected Information

Certain technical information is collected automatically while you use the platform:

• IP address and device type
• Browser version and operating system
• Your gaming activity and navigation history on the platform
• Session duration and login times
• Information collected through cookies and similar tracking technologies

2.3 Information Received from Third Parties

For the purpose of identity verification or fraud prevention, we may also receive information from legitimate third-party services. Applicable laws are always followed in such cases.

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3 Purposes of Data Use

eq99 uses your information only for specific, lawful purposes. Those purposes are detailed below:

• Account Management: To create, verify, and maintain your account.
• Financial Transactions: To process deposits, withdrawals, and payments smoothly.
• Service Improvement: To analyze user experience and improve platform performance.
• Security: To prevent fraud, money laundering, and unauthorized access.
• Customer Support: To resolve your questions and complaints.
• Responsible Gaming: To identify excessive gaming patterns and take supportive action.
• Legal Compliance: To comply with applicable laws and regulations.
• Personalized Experience: To display games and offers based on your preferences.

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4 Data Storage & Security

eq99 takes the highest technical measures to protect your information:

• SSL Encryption: All data transfers are encrypted using SSL (Secure Socket Layer) technology so that no third party can read them.
• Secure Servers: Your information is stored on secure, firewall-protected servers.
• Access Control: Only authorized eq99 staff can access the necessary data.
• Regular Audits: Our security systems are regularly reviewed and improved.

Your information will be retained for as long as it is needed to provide the service or to fulfill legal obligations. Once the retention period ends, data is securely deleted or anonymized.

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5 Data Sharing & Disclosure

eq99 never sells or rents your personal information. However, information may be shared in the following limited circumstances:

5.1 Service Provider Partners

Only the information necessary to complete the service is shared with selected partners that provide services such as payment processing (bKash, Nagad, Rocket, bank transfer), identity verification, and technical support. These partners are required to use the information in accordance with eq99's guidelines.

5.2 Legal Requirements

Information may be provided as required by law in response to court orders, legal investigations, or valid requests from government authorities.

5.3 Fraud Prevention

Information may be disclosed to relevant authorities to prevent fraud, money laundering, or other illegal activities.

5.4 Business Transfers

In the event of a merger, acquisition, or asset transfer, your information may be transferred to the new entity. You will be notified in advance in such cases.

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6 Cookies & Tracking Technologies

Cookies are used on the eq99 platform to ensure smooth operation and to improve your experience. The types of cookies are listed below:

• Essential Cookies: Core service functions, such as maintaining login status and ensuring security.
• Functional Cookies: Remembering your language, theme, and other preferences.
• Analytics Cookies: Analyzing platform usage to improve service quality.

You can control or disable cookies through your browser settings. However, disabling certain cookies may limit some platform functionality.

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7 Your Rights

As a user of eq99, you have the following rights over your own information:

• Right of Access: The right to know what information we hold about you.
• Right to Rectification: The right to request correction of incomplete or inaccurate information.
• Right to Erasure: The right to request deletion of your information in certain circumstances, subject to legal obligations.
• Right to Restrict Processing: The right to request that data use be limited in certain cases.
• Right to Object: The right to object to the use of your information for specific purposes.
• Right to Portability: The right to receive your information in a structured, readable format.

To exercise these rights, please contact our customer support. We will respond to your request within a reasonable time.

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8 Protection of Children & Minors

eq99 services are intended only for individuals aged 21 and above. We do not knowingly collect personal information from minors.

If it comes to our attention that a minor has registered, we will immediately close that account and delete the associated information.

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9 Third-Party Links & Advertising

The eq99 platform may contain elements linked to third-party game providers (such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, Ezugi). These providers have their own privacy policies, which are outside eq99's control. We recommend that you also read their respective policies.

eq99 is not responsible for the privacy practices of any external website or third party.

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10 International Data Transfers

Our servers and technology infrastructure may be located in various countries. Even when information is transferred from one country to another, we ensure that the protection standards described in this Policy are maintained in all cases.

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11 Changes to the Policy

eq99 reserves the right to update or change this Privacy Policy at any time. For significant changes, we will post a notice on the platform and indicate the date of the latest update.

Continued use of the platform after changes take effect will be considered your acceptance of the new policy. We therefore recommend revisiting this page from time to time.

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12 Contact & Complaints

If you have any questions, concerns, or complaints about this Privacy Policy, please contact our customer support team:

• Email: [email protected]
• Live Chat: Get support in Bengali and English through direct chat, available 24/7.

We will review all your requests and try to resolve them as quickly as possible. Your privacy matters to us — eq99 is always committed to keeping your information properly protected.