eq99 Responsible Gaming
— Your safety is our priority
Gaming is for enjoyment — not stress. To keep you safe at eq99, we are here with all the tools for limit-setting, time-outs, and support.
Why is Responsible Gaming important?
Online gaming is an entertaining activity, but if it becomes uncontrolled it can have a negative impact on your life. eq99 believes every player should play within their means, with awareness, and for enjoyment. That is why we have put in place multiple protective tools and policies on our platform.
Our goal is to present gaming in a safe, transparent, and fair environment. At eq99, you will always know where your money is going, how long you have been playing, and how to get support.
If gaming turns from entertainment into a compulsion, that is a sign of a problem. Getting help at the right time is very important in this situation. eq99 is always ready to stand by you and provide the support you need.
Our Protection Tools
eq99 provides the following tools to help players manage their own gaming habits. These can be used at any time from your account settings or activated through the support team.
Set Deposit Limits
Set your own maximum deposit amount on a daily, weekly, or monthly basis. Once a limit is set, it takes effect immediately. A request to increase the limit is subject to a set waiting period, so you can make the decision with a clear head.
Time-Out
If you feel you need a break, you can place a temporary pause on your account for 24 hours up to 30 days. During this time it will not be possible to play games or make deposits. Once the Time-Out period ends, the account is automatically reactivated.
Self-Exclusion
If you feel gaming is getting out of control, choose long-term self-exclusion. This option allows you to close your account for a set period or permanently. Any attempt to open a new account during the exclusion period will also be cancelled.
Gaming History Review
View your complete history of deposits, withdrawals, and gaming sessions at any time. Analyse your own spending patterns and reset limits as needed. Transparency is the first step toward responsible gaming.
Session Time Limit
Set in advance how long a gaming session will last. When the set time is up, you will receive an automatic notification. This feature helps you keep track of time and avoid excessive play.
Account Verification
eq99 ensures that every account belongs to a real adult. Identity verification is used to prevent underage access and fraud. It also ensures the security of your funds and personal information.
Signs of Problematic Gaming
Evaluate yourself or someone close to you using the signs below. If several signs are present, you should seek support.
- A tendency to place larger bets after a loss to try to recover losses.
- Lying to family or friends about the amount of money spent on gaming.
- Feeling anxious or restless when trying to stop gaming.
- Using money set aside for urgent needs on gaming, or borrowing money to play.
- Spending excessive time on gaming while neglecting work, studies, or family.
- Repeatedly planning to stop gaming but being unable to follow through.
- Turning to gaming to escape stress or anxiety.
If any signs are present — what should you do?
Acknowledging the problem is the first and bravest step. eq99's support team is available in Bengali 24/7 — no judgment, just help.
- Talk to us directly via live chat.
- Email us: [email protected]
- Activate a Time-Out or self-exclusion immediately from your account settings.
- Talk to a family member or someone you trust, and seek professional support.
Remember — gaming is only a form of entertainment. It should never be considered a source of income or a way to pay off debt. Only play with money that you can afford to lose without it causing problems in your life.
Protection of Minors
eq99 strictly keeps those under 21 away from gaming. This is not just a rule — it is our ethical responsibility. Age verification is mandatory at registration, and additional proof may be requested in cases of doubt.
If you are a parent and concerned that a young family member may be able to access eq99 on your device, take the steps below:
Device Password
Use a strong PIN or password on your device and make a habit of logging out.
Parental Controls
Use your device's built-in parental controls or third-party filtering software.
Keep Login Details Secure
Never share your eq99 username and password with any minor in your household.
Open Conversation
Talk with family members about responsible gaming and financial management.
Family Protection
If you have any complaint or information for us, let us know promptly. We will immediately close any underage user's account and arrange to return the deposited funds.
eq99's Commitment
Responsible gaming is not just a page — it is the core foundation of the eq99 platform. We work every day to ensure the following.
Fair Play
All games use verified random number generators (RNG). No result is predetermined.
SSL Security
Your personal information and financial data are protected through SSL encryption.
Terms Transparency
All terms and conditions for bonuses and promotions are written clearly. There are no hidden terms.
24/7 Bangla Support
Our Bengali-speaking support team is always ready for any issue, day or night.
Fast Withdrawals
Approved withdrawals are generally completed within 5–30 minutes. Your money does not get held up.
Age Verification
Age verification is mandatory for every new account. Those under 21 cannot open an account.
Support & Contact
If you have any concerns about gaming, or want to activate protection tools on your account — contact the eq99 support team. We help in both Bengali and English.
Your privacy is of the utmost importance to us. Seeking help is nothing to be ashamed of — it is a sign of responsibility. Our team will assist you with empathy and without judgment.
Get Support
Chat with us directly for immediate assistance.
[email protected] — let us know your issue in writing.
Get support in the language of your choice.
Quick Safety Checklist
- Set a budget and do not go beyond it.
- Take regular breaks — rest between sessions.
- Do not try to chase lost money.
- Avoid placing large bets on impulse.
- Review your gaming history regularly.
- If something feels wrong, seek support right away.
Frequently asked questions
Enjoy Responsibly and Have Fun
Enjoy entertainment at eq99 in a safe environment — cricket, slots, live casino, and much more. We are always here for any kind of support you need.